Privacy Notice is part of the use of the website www.cactuspower.mx

 

RESPONSABLE

In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, Cactus Power México, (hereinafter Cactus Power, Cactus Power México, the company) informs you that Cactus Power is responsible for your personal data. The “User” may contact Cactus Power at any time through our email info@cactuspower.mx or directly at Circuito 1 de Mayo #1231 Col. Santa Cruz, Zempoala, Hidalgo, zip code 43846, Mexico. Our phone number is 7712204044. We protect and safeguard your personal data to prevent damage, loss, destruction, theft, misplacement, alteration, as well as unauthorized processing of your personal data.

 

PERSONAL DATA

The information must be true and complete. The user will be responsible at all times for the data provided and in no case will Cactus Power be responsible for the veracity of the same. The information requested from the user on the website www.cactuspower.mx is: Full name. Telephone numbers. Postal address. Email. Billing information. Your personal data will be treated based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in terms of the Legislation. The confidentiality of your personal data will be maintained by effectively establishing and maintaining administrative, technical and physical security measures to prevent damage, loss, alteration, destruction, use, access or improper disclosure.

 

WHAT ARE COOKIES AND HOW ARE THEY USED?

Acceptance of cookies is not a requirement to visit our site. Cookies are small text files that identify your computer to our server as a unique user when you visit certain pages on our site and are stored by your internet browser on your computer's hard drive. Cookies can be used to recognize your internet protocol address, which saves you time while you are trying to access our site. We only use cookies for your convenience in using Cactus Power (for example, to remember who you are when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use any other information about you (for example for targeted advertising). Your browser can be configured not to accept cookies, but this would restrict your use of our site. Please accept our assurance that the use of cookies does not contain personal or private data, and is free of viruses. If you would like to find out more about cookies, go to http://www.allaboutcookies.org, and for information on deleting them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html. If cookies are used, the “help” button on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

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USE OF INFORMATION

The requested information allows Cactus Power to contact users and potential customers when necessary to complete the purchasing procedures. Likewise, Cactus Power will use the information obtained to: • Provide efficient service. • Inform about new products or services that are related to the one contracted or acquired by the client. • Fulfill obligations contracted with our clients. • Inform about changes to our products or services. • Provide better customer service. The personal or business data provided by the user will be part of a file that will contain their profile. The user can modify their profile at any time using their user number and password.

 

LIMITATION OF USE AND DISCLOSURE OF INFORMATION

In our program for notification of promotions, offers and services via email, only Cactus Power has access to the information collected. This type of advertising is done through notices and promotional email messages, which will only be sent to you and to those contacts registered for this purpose. You may modify this indication at any time by sending an email to info@cactuspower.mx

 

ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

The area responsible for the management and administration of personal data is: Customer Service, who can be contacted by email at info@cactuspower.mx or by phone at 7712204044 or directly at Circuito 1 de Mayo #1231 Col. Santa Cruz, Zempoala, Hidalgo, postal code 43846, Mexico.

 

TO EXERCISE YOUR ARCO RIGHTS AND REVOKE THE CONSENT GRANTED

As the owner of personal data, the “User” may exercise the ARCO rights (access, cancellation, rectification and opposition to the processing of their personal data), or revoke the consent that they have given to Cactus Power, for the processing of their personal data, by sending their request directly to the Customer Service area through the email account: info@cactuspower.mx Said request must contain at least: (a) name and address or other means to communicate the response to their request; (b) documents that prove their identity or, where appropriate, legal representation; (c) a clear and precise description of the personal data for which they request to exercise any of the ARCO rights, (d) the express statement to revoke their consent to the processing of their personal data and therefore, for them not to be used; (d) any other element that facilitates the location of the personal data. Your request must be accompanied by the reasons for which you are requesting such revocation and an official identification of the data owner or his/her representative. Within a maximum period of 20 (twenty) business days, we will respond to your request and inform you about the origin of the request through the email from which the request came. Cactus Power requests that the user update their data whenever it undergoes any modification, as this will allow us to provide you with an efficient and personalized service.

 

INFORMATION TRANSFERS TO THIRD PARTIES

Cactus Power only makes data transfers to comply with the obligations contracted with the clients. Cactus Power will only share data when required by court order to comply with procedural provisions.

 

CHANGES TO THE PRIVACY NOTICE

We reserve the right to make changes or updates to this privacy notice at any time, to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of our services or products and market practices. These changes will be available to the public through our website https://www.cactuspower.mx/terms-and-conditions/

 

ACCEPTANCE OF TERMS

This Privacy Statement is subject to the terms and conditions of the Cactus Power website described above, which constitutes a legal agreement between the user and Cactus Power. If the user uses the services of the Cactus Power website, it means that he or she has read, understood, and agreed to the terms set forth above.

 

AUTHORITY

If the user considers that his/her rights regarding the protection of personal data have been violated, he/she has the right to go to the corresponding authority to defend his/her exercise of his/her rights. The authority is the Federal Institute for Access to Information and Data Protection (IFAI), whose website is: www.ifai.mx.

 

LAST UPDATE DATE

Dear user, please be advised that the Privacy Notice was modified on March 1, 2025.